The Experience Builders Podcast

Ever thought about the real influencer behind customer decisions? It's not just your product or service; it's your content. If you're ready to transform how you communicate your value, this is a must-listen!

Behind every smooth-running trade show, there's a meticulously planned marshaling yard operation. Dive into the world of event logistics with Chris Griffin and special guest Martin Laurel!

Billing shouldn't be a headache! Learn why invoicing is more than just a payment request and how you can use it to foster great relationships with your clients. Tune in now!

Sales and Production teams often have different priorities, which can potentially create a disconnect. In this episode with Mark Taylor, we share strategies for aligning these two teams for optimum results. Tune in!

Explore the power of empathetic problem-solving in our latest podcast episode with Julie Kagy. Learn how creating a service-minded culture can foster valuable relationships in the industry. It’s time to turn your challenges into opportunities!

Are you struggling to make your exhibit agency stand out from the competition? Learn how to create a Unique Selling Proposition (USP) and discover how to become the top choice for your ideal clients!

In the fast-paced world of events and trade shows, attracting and developing new talent is crucial. But what about the talent already in the pipeline? How can we ensure their future in the events industry? Chris Griffin & Sachel Josefson discuss the

Most of us think more is the answer to growth. More sales. More jobs. More services. More, more, more. But each time we say yes to something, we are saying no to something else. No to focus, no to excellence. No to margin. Listen in as Chris and Khal

Exciting times ahead as Experience Builders partners with Exhibit City News. Listen to Chris Griffin & Don Svehla to get a sneak peek into what this alliance has in store in 2024 and beyond!

Chris Griffin reflects on the challenges and wins of 2023 and offers his outlook for 2024. Griffin, As EDPA's new president, Griffin discusses the association's work, its mission, and his journey into the leadership role.

In this episode, Dan Serebin, CFO of Derse and the current President of EDPA, joins Chris Griffin to discuss the economic challenges and opportunities that lie ahead in a post-COVID era.

Michael McMahon of Hill & Partners and Chris Griffin of CrewXP discuss why business leaders should be concerned about the availability of qualified individuals, not just in their own company, but across the industry.

Seasoned experience and exhibit design professor, Sachel Josefson, joins Chris & Khalil to talk about finding creativity through vulnerability, mindfulness, and openness to failure.

What exactly is great, professional project management? Chris draws inspiration from Seth Godin and reevaluates project management as we know it!

How exactly does working remotely work? And can you genuinely be productive in this setting? Let us hear it from someone who has done it successfully both before and after the pandemic!

It's time for a midyear review! Chris answers 11 rapid fire questions about Crew XP's 2023 developments, forecast for the next six to twelve months, and personal goals for this year!

Your business might be bleeding profits without you even realizing it. In this episode, we’ll talk about margin creep and why it’s critical to address it!

Chris, Khalil & guest Martin Holland discuss the 9 essentials to an organized business!

From a global pandemic to bank industry problems, to freight issues, how do you deal with such challenges, especially in the fast-paced events space? Listen in as Chris and Khalil talk about managing through the unexpected!

As many industries look for qualified talents to fill their open positions, the ultimate question remains: Should you hire someone based on their skill set or their mindset? Let's dive deep into this topic with Chris and Khalil!

Chris is back from the EuroShop 2023 event in Dusseldorf, Germany! He’s eager to share the incredible things he saw and learned from his trip, as well as his top takeaways. Don't miss it!

Chris talks about EuroShop and how anyone in the retail or creative industries can benefit from attending such an event. You do not want to miss out on this!

How do you get out of your own way? When you're trying to grow your business, it's easy to get stuck in your old habits. But there are ways you can break out of this cycle. In this episode, we’ll help you figure out where you need to go from here!

What criteria do customers judge us on? How many opportunities do we lose because we don't account for these things? Listen in as Chris shares this 25-year-old content about 68 nonverbal cues that customers and buyers use to evaluate us.

Do you understand what business you're in? In this episode, join Chris and Khalil as they dive deep into the various facets of understanding your business. Stay tuned!

What is your sales system, or do you even have one? A sales system is key to growing your business and keeping up with the competition. Listen in as Chris Griffin outlines the components of a successful sales system and the basic principles of a stru

As the events industry welcomes the increase in projects following the pandemic, how do you make sure you have enough people on your team? Should you compromise your company’s values to fill your workforce gap? Michael McMahon of Hill & Partners joi

What do you look for when determining whether a new project is worthy of pursuing? As the event industry continues to build back after the pandemic, many agencies and build shops are eager to ramp their businesses back up. But should you really take

Have you ever been caught in the endless cycle of losing money from inaccurate estimates, making mistakes, poor payroll management, and endless customer concessions? The SMB Death Spiral is no joke. It will leave you scrambling and cause you to lose