070 - Signs Your Team Is Stretched Too Thin

When your account manager can't attend a client dinner because they're buried in project deliverables, when timelines slip because the same person is juggling relationships and execution, when clients start reaching out to multiple people because there's no single point of contact, the cracks are showing.

Why it matters: Clients rarely announce they're shopping alternatives. By the time you notice, a competitor who invested in the relationship already has the meeting.