In this deep dive, Chris, Khalil and Jaynie break down actionable methods agencies can use to retain Gen Z employees as they become a major part of the workforce. The conversation pulls from hands-on leadership experience, outlining steps like embracing technology, providing frequent feedback, creating a digital knowledge base, and offering hybrid/remote options where feasible.

The team addresses the necessity of clear, documented career trajectories that empower young talent to see their future within your agency.

The panel highlights mentorship and future leader programs as essential to engagement, along with strategies for making learning and development accessible from day one. The hosts also reframe the generational "obstacle" pointing out that agencies viewing Gen Z as an opportunity will adapt more quickly and build better, more resilient teams.

If you're responsible for staffing, onboarding, or culture in an exhibit house or custom builder, this clip delivers systems-level lessons and practical steps you can implement now to boost both employee satisfaction and long-term retention in a changing market.