065 - Peak Season Leadership: What Your Team Needs From You Right Now
Chris Griffin calls in from the trenches of CES week in Las Vegas, where his team is shipping 43 projects in 28 days while operating at 150-200% capacity. This raw, real-time conversation reveals what peak season leadership actually looks like, from getting your boots on the ground to temporarily suspending normal protocols when your team is maxed out.
What You’ll Learn
- How to support teams operating at 150-200% normal capacity during peak season
- Why leaders need to get out of the glass office and join the front lines
- Strategies for managing client expectations during high-volume trade show installs
- When to suspend regular meetings and protocols to focus on paying jobs
Time Stamps
- 00:52 - Episode Intro
- 03:35 - Managing High Workload
- 05:58 - Supporting the Team on the Ground
- 10:01 - Handling Client Expectations
- 11:58 - Adapting to High Volume
- 16:24 - Balancing Immediate and Future Tasks
- 18:58 - Visibility and Team Morale
- 21:12 - Field Operations and Logistics
- 22:52 - Reflecting on Team Efforts
- 24:08 - Progression Photos and Project Documentation
- 25:35 - Roles and Responsibilities on the Field
- 26:02 - Handling Client Interactions
- 27:28 - Planning and Reacting to Challenges
- 29:45 - Implementing New Software and Tools
- 32:07 - Managing High-Pressure Situations
- 33:13 - Episode Takeaways
- 34:06 - Union Labor and Staffing
- 36:55 - Supporting Remote Workers
- 37:44 - Celebrating Victories and Team Support
Snippets from the Episode
- "When you leave the glass office above the treetops and come down to play at ground level with your team, it's a completely different view."- Chris Griffin
- "Your perspective changes when your boots are on the ground. The support you can offer becomes evident when you do that."- Chris Griffin
- "It's okay to suspend some of your monthly or weekly protocols in these moments of extraordinary volume."- Chris Griffin
- "Our motto: paying jobs come first. We'll catch up on the administrative stuff when we get a breather."- Chris Griffin
Key Takeaways
- Get boots on the ground during peak season
- Acknowledge extraordinary working conditions publicly
- Suspend non-essential meetings and protocols temporarily
- Focus on being helpful without getting in the way
- Manage client expectations to protect team productivity
- Celebrate small victories throughout the process
- Check on remote workers who feel disconnected
Resources
- Need Help With An Event? Get in touch with CrewXP
- Watch On YouTube
- Follow Us On Social: LinkedIn, Facebook
- Have Questions? Email us
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