Podcast
060 - 10 Small Mistakes That Can Cost You Big Clients

060 - 10 Small Mistakes That Can Cost You Big Clients

Chris Griffin reveals 10 seemingly minor professional oversights that can destroy valuable business relationships and lose major clients. From poor proofreading to sloppy billing, these "small" mistakes can undermine years of relationship building and cost you six-figure deals.

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What You’ll Learn

  • Why the little things matter more than 900,000 minutes of expertise
  • 10 specific mistakes that signal unprofessionalism to clients
  • How to build relationship capital through deposits vs. withdrawals
  • Professional standards that separate top performers from the pack
  • Simple systems to protect your biggest client relationships

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Time Stamps

00:35 - The Importance of Relationships

01:31 - Seth Godin's Insight: 900,000 vs. 9 Minutes

02:53 - The Power of Little Things in Business

04:55 - Proofreading: A Small Step with Big Impact

08:04 - The Value of Written Follow-Ups

14:49 - Clear Communication: Visuals and Analogies

21:09 - The Pitfalls of Wrong Information

23:31 - Punctuality: Respecting Time and Commitments

26:18 - Managing Digital Fatigue

26:23 - Balancing Workload and Decompression

27:45 - The Importance of Appearance

32:38 - Making Deposits in Relationships

44:15 - The Value of Accountability

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Snippets from the Episode

  • "It takes 900,000 minutes to become a subject matter expert, but less than 9 minutes to make someone feel seen and understood."— Chris Griffin
  • "Nothing can slow you down more than a mistake from not proofreading."— Khalil Benalioulhaj
  • "Four deposits for every one withdrawal - there's gotta be something in the relationship account."— Chris Griffin
  • "Shortcuts lead to dead ends."— Khalil Benalioulhaj

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Key Takeaways

  1. Small Professional Oversights Destroy Big Relationships
  2. Proofreading Everything Protects Your Credibility
  3. Written Follow-Ups Prevent Future Disagreements
  4. Clear Communication Uses Visuals and Relevant Examples
  5. Being On Time Reflects Your Core Values
  6. Relationship Deposits Must Exceed Withdrawals
  7. Authenticity Trumps Polish in Client Interactions

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Resources

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More from Chris

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More from Khalil

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Connect With Us

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